Training opportunity in Burj Al Arab, United Arab Emirates

For more than two decades, Jumeirah Group, a member of Dubai Holding, has made a distinctive mark on the global hospitality market with its unwavering Stay Different brand promise.

Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, place beyond-expectation service, distinctive dining experiences and an artistic setting at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 hotels across the Middle East, Europe and Asia, employing more than 9000 staff representing more than 120 nationalities.

About Jumeirah Group:

• Member of Dubai Holding.
• A distinctive footprint in the global hospitality market.
• Brand Promise: Stay Different™.
• Focus on exceptional service, dining experiences and art.

World class portfolio:

• 26 hotels.
• Middle East, Europe, Asia.
• More than 9000 employees from 120 nationalities.

Orientation towards health tourism:

• In response to evolving traveler preferences.
• Principles of lifelong learning, longevity and inclusion.
• Holistic wellness approach:
  • 13 award-winning spas.
  • Integrating wellness into every aspect of the guest experience.

Wide wallet:

• Jumeirah Restaurants:
  • 85 food and beverage brands.
  • Restaurants from casual venues to upscale Michelin-starred restaurants.
• J Club:
  • Dubai's leading lifestyle and wellness destination.
• Jumeirah One:
  • Recognition and rewards program.
• Emirates Academy of Hospitality Management:
  • The only third-level accredited academic institution in the region.
  • Specialized degree programs in hospitality management.

Expansion and development:

• Global portfolio expansion and growth.
• Develop and empower employees:
  • World class environments.
• Consolidating our legacy as pioneers in luxury hospitality and wellness.

Commitment to values:

A culture that celebrates diversity.

Equality, diversity and inclusion.

About training in Burj Al Arab

An exciting opportunity has arisen for an intern in the Food and Beverage Services Department at Burj Al Arab. The main tasks and responsibilities of this role are:

• Providing experienced, friendly, professional and efficient food and beverage service to all guests to ensure maximum guest satisfaction in a manner consistent with Burj Al Arab standards.
• Correctly anticipate the needs and expectations of guests, including those with special needs, and provide appropriate products, services or information.
• Meet all reasonable customer needs and requests within the organization's acceptable time frame.
• Identify and capitalize on all opportunities to improve service quality (up-sell, guest recognition, resort knowledge). 
• Recognize guest dissatisfaction immediately and take action to resolve the situation according to individual level of responsibility.
• Maintain efficient workflow by adhering to the service sequence and all time frames and standards detailed in the relevant SOPs in the Food and Beverage Standards Manual.
• Venue Representation: The first and last point of contact for guests charged with welcoming them and saying a warm farewell. 

Training requirements at Jumeirah Group

The ideal candidate for this position should have the following experience and qualifications:

• Prior training at a 5-star hotel, fine dining restaurant or upscale bar is preferred, but not mandatory. 
• Hospitality school student or recent graduate. 
• Fluency in English and an additional international language is an added advantage.
• Passion for providing exceptional dining experiences.

About the benefits:

• Attractive tax-free salary.
• Payment is made in UAE Dirhams (the local currency of the United Arab Emirates).
• Generous food and beverage benefits.
• Discounted rates for accommodation in all of the group’s hotels around the world.
• Excellent vacation and healthcare package.
• Flight allowance.
• Life insurance.
• Job incentives.
• Other benefits for employees.
• Suitable for any applicant looking for a job with one of the most luxurious brands in the hospitality industry.
• Particularly attractive to high performers.

Eligible Nationalities